Customer Terms

Terms and Conditions of Sale

  • First time ordereds are sent C.O.D. certified, unless prior arrangements are made with our credit department
  • NET 30 DAYS (approved accounts only). Credit must be applied for on our credit application form.
  • A service charge of 2% per month will be assessed on past due accounts.
  • Delinquent accounts over 60 days will be placed on credit hold, and may revert to COD terms.
  • There will be a $20.00 Service Charge for returned cheques.
  • For customers outside of Canada, terms are VISA MASTERCARD,and AMEX ONLY.
    Minimum order is $100.00
  • All discrepancies on shipment MUST be reported within immediately.

Pricing

  • Prices and specifications are subjected to change without notice.
  • All prices are NET prices. Effective prices shall be those on most current price list.
  • GST/HST is applicable on all merchandise. Provincial sales taxes are extra where applicable.

Credit Cards

VISA, MASTERCARD and AMEX credit cards are accepted.
**Mininum order $50 ($100 for orders outside of Canada)

Freight

All goods are shipped F.O.B. Canadian Engravers Supply, prepaid and charged unless specifically noted otherwise. Shipping and handling charges will be added to the invoice.

Goods Damaged in Transit

The customer is responsible to check all parcels received for any damages by freight carrier. If damages occur, customer is to advise the carrier upon receipt of goods, keep all packaging, and advise our office immediately for claim instructions.

NOTE: Carriers will refuse any claim if not advised immediately.

Returned Goods

  • CUSTOMER FABRICATED OR NON STOCK ITEMS ARE NOT ELIGIBLE FOR RETURN.
  • Stock items are not eligible for return after 30 days.
  • Merchandise returns require a return goods authorization number. When calling, notify our Customer Service Department with product number and our invoice or packing slip number.
  • A credit will be issued on the customer's account for returned goods, provided products are in the original packaging and are received in good condition.
  • Credits will not be refunded to credit cards, only applied to the customers accounts for use on next orders.
  • Returned goods are subjected to a 15% restocking charge.

Warranty/Disclaimer

The following warranty is in lieu of all warranties expressed or implied and covers all products sold by Canadian Engravers Supply Company Ltd. SPECIFICALLY, SELLER AND MANUFACTURER DISCLAIM WARRANTY OF MERCHANTABILITY OF OR FITNESS FOR A PARTICULAR PURPOSE and manufacturers/sellers only obligation shall be to replace such quantity of the product proved to be defective. Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of, or the inability to use the product. Before using, user shall determine the suitability of the product for his/her intended use and user assumes all risk and liability whatsoever in connection therewith. The foregoing may not be altered except by an agreement signed by officers of sellers and manufacturers.